FREQUENTLY ASKED QUESTIONS
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Click the Book My Tour button on each tour’s page and follow the steps.
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Better sooner than later! Usually, with a minimum of a week, we have time to plan your tour.
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It is always better to do the tour at the beginning of your journey since we give you a lot of tips and insights about the city you are in.
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Not at all. We have selected a large range of partners and can provide the same quality tour from Monday to Sunday, 365 days a year.
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We always liked to keep it small, so we usually had an average of eight people per tour, maximum twelve.
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Private tours are usually made for large groups. But due to the situation we have made private options possible.
Private tours always had an additional cost but we have rolled up our sleeves to limit this cost to the minimum. You can therefore chose this option in the booking process if you wish to.
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Most of our tours (99%) are in English, but our guides speak Spanish, French, German, Portuguese, Catalan and Italian.
For any tour in a specific language away from English, we recommend a private tour. Otherwise just let us know before booking if the language of your choice is a possible option on the tour. -
The sweets tours and market tours, taking place during the day, are best suited for families.
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For children under 2 years old, you do not need to buy a seat for our tours
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Rain is good for the hair! Fortunately, we eat inside, so weather doesn’t affect us.
GENERAL QUESTIONS
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Depends of the tour. The tour with the most walking are usually the day tours with an approximate 1 to 1.5km walk divided in many stops.
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Unfortunately, no, we do not have any specific deals with our partners for non-alcoholic drinkers since soft drinks are even more expensive than wine in this country!
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We have a different tours, but all of them have been created to let you enjoy a large range of food in a very laid back atmosphere. We like to eat, we like to drink, and we love to take time for that.
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Local food! We like to propose a large range of local delights and usually do not go for stereotypes. You might, for example, not taste paellas and sangria on our tours. We will be happy to suggest good spots for that, no doubt! But with us, you will eat and drink local products you might not eat on your own. That is the idea of a food tour, to discover and learn with fun.
TOUR DETAILS
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All tours have different meeting points. All of them are indicated in the vouchers and directly on the page for each tour.
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You do not need to print the voucher. If you have it on your phone, that’s better! The guide will be posted right in front the meeting point and will probably come to you to ask if you are “a food lover” (that’s the secret password :-)).
ON THE DAY OF THE TOUR
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Yes, there are. Please just specify it in “ALLERGIES/INTOLERANCE” when booking in order for us to adapt our tour for you, and let us know if you eat fish.
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No problem, just please indicate it in “ALLERGIES/INTOLERANCE” in the booking process and we will make sure to adapt our tour for you. If this information is not indicated before the tour, we might not be able to offer you suitable options.
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Yes, please just indicate your needs in the booking process under “COMMENT”.
SPECIAL NEEDS
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SMALL GROUP TOURS
A tour can be cancelled with a full refund up to 48 hours before tour departure.PRIVATE TOURS
A private tour can be cancelled and fully refunded up to 7 days before tour departure
Gift cards, travel vouchers and Flexi-Pass™ are non-refundable. -
LATE ARRIVALS AND NO SHOWS
Due to extremely strict time slots for entry into attractions and for food preparation, we recommend you show up 15 minutes before the scheduled starting time of the tour or experience. Our group tours begin & depart precisely at the scheduled tour or experience start time. If you show up late or cannot find the meeting point, for any reason, refund requests are not honoured per policy. If you are having a hard time arriving on time we encourage you to contact us as soon as possible so we can do everything in our power to assist you with arriving at the meeting point at the scheduled time or reschedule to the next available tour. -
We want to make sure you are keeping it safe. If you are not able to travel we will fully refund your booking. Also If you already arrived onsite and feel the need to cancel, you’ll have up to 48 hours in advance to make a decision and, you´ll be fully reimbursed.
Of course if the tour is cancelled, you are obviously fully reimbursed to.