SMALL GROUP TOURS
A tour can be cancelled with a full refund up to 48 hours before tour departure.
PRIVATE TOURS
A private tour can be cancelled and fully refunded up to 7 days before tour departure
Gift cards, travel vouchers and Flexi-Pass™ are non-refundable.
LATE ARRIVALS AND NO SHOWS
Due to extremely strict time slots for entry into attractions and for food preparation, we recommend you show up 15 minutes before the scheduled starting time of the tour or experience. Our group tours begin & depart precisely at the scheduled tour or experience start time. If you show up late or cannot find the meeting point, for any reason, refund requests are not honoured per policy. If you are having a hard time arriving on time we encourage you to contact us as soon as possible so we can do everything in our power to assist you with arriving at the meeting point at the scheduled time or reschedule to the next available tour.
CANCELLATION DUE TO PLANES, TRAINS, AUTOMOBILES OR ILLNESS
Inside of 24 hours, your spot on the tour has been reserved exclusively for you. Since we are unable to fill your spot if you’re unable to attend for any reason (including transportation or illness), we do not offer refunds after that time. Please plan ahead so that you are able to join us and don’t miss out!
WEATHER
Likewise for the above mentioned conditions, we do not offer refunds in the case of cancellations in the 24 hours prior to the tour due to inclement weather. Our tours run rain or shine. In the event that weather conditions make it impossible to run the tour, we will contact you offering a rescheduling or a refund.
DISCOUNT CODES
Discount codes are valid for new bookings only. They are not eligible for pre-existing bookings and cannot be applied retrospectively. Also, Gift Cards can’t be combined with other promo codes.
AMENDMENT POLICY
We would be happy to assist you with rescheduling your tour, free of charge, with any requests made more than 24 hours of 8am CET on the date of the tour. We reserve the right to charge an amendment fee should you request to reschedule within 24 hours of 8am CET on the date of your tour . Once again, this is subject to availability and price changes. In general, we only charge you for any additional costs that we incur such as tickets. We have no intention of profiting from disruptions to your vacation and will work with providers and suppliers to get this cost reduced to a minimum.
CHANGES TO THIS POLICY
From time to time, the terms of this policy may change at the Company’s discretion.
CONTACT US
If you have any questions regarding this privacy policy, you can contact us using the information below:
E-mail: The city you want to write too. Ex if this is barcelona : barcelona (at) foodlovertour.com
If this is for Porto : porto (at) foodlovertour.com etc…
PROMOTIONAL CODES
If you are in possession of a discount code or promo code, it must be used at purchase. Discount and promo codes cannot be used retroactively and they cannot be stacked, consolidated, transferred, or re-used, unless otherwise noted. All promotional codes have an expiration date, whether explicit or not. Expiration dates are set at 1 year from issuance when no date is explicitly noted.
TRAVEL INSURANCE
The company strongly recommends guests purchase travel insurance to cover cancellations and delays due to unforeseen circumstances, or those beyond all control. Guests agree both the company and any local partner operators are not liable for any of such unforeseen circumstances, and hold both parties harmless. All claims to reimbursements for insurance must go directly through the insurance provider, and not through Food Lover Tour.”